Terms and conditions
of Kultur Ruhr GmbH

I. General Scope
Kultur Ruhr GmbH is the organiser of the annual »RuhrTriennale«.  When purchasing admission tickets to the »RuhrTriennale« and with regards to the rights pertaining to purchase of admission tickets, the following general terms and conditions apply.


II. Prices

Valid prices are those printed at the time in the events programme of the »RuhrTriennale«. The stated prices contain all charges including statutory value-added-tax.  Unless stated otherwise, remaining tickets will be available from the box office ninety minutes before the start of the events/performances.

Unless otherwise stated, discounts on all tickets to those events organised by the organisers will be granted to school children, students (up to 26 years of age), those doing national or community service, trainees and the unemployed.  Original documentation has to be produced when purchasing tickets and when visiting the events/performances in order to be eligible for such tickets in line with Point 1.  If eligibility cannot be verified during the performance then payment of the difference between the reduced and the regular ticket price will be required.


III. Obligations and Duties of the Client

The number of admission tickets, the price, the date, the performance and performance venue should be checked immediately upon receipt of the despatched tickets.  The postmark, fax report or email transmission report will be material to any claim.  Subsequent claims can not be recognised.

Admission tickets purchased from the box office or from a ticket agency are similarly to be checked upon purchase in terms of the desired seating category, price category and event/performance.  Subsequent claims can not be recognised.

All mobile phones and other electronic appliances are to be turned off before the client takes his/her seat as specified on the admission ticket so that the performance can run free of any disturbance.  Any right to the purchased seat is lost after the start of the event/performance.  Visitors arriving too late will only be allowed in if this will not disturb the event/performance.  In cases such as these claims cannot be made for a refund of the admission ticket price.

For reasons of copyright, all audio, photo and film recordings for private purposes are forbidden.


IV.     Cancellation and return rights, replacement claims.

The return and exchange of admission tickets are ruled out as a matter of principle.  Any admission tickets mislaid or destroyed by the client will be neither replaced nor refunded.  Equally there can be no replacement of admission tickets that have been despatched/posted.

Cast and programme may be subject to change and do not entitle the client to return the admission ticket. The ticket price will be refunded if an event/performance is cancelled before the start or within the first half of the event/performance running time.  As a rule refunds will be made by bank transfer if the admission ticket(s) and bank details are sent to Kultur Ruhr GmbH within six weeks of the planned event/performance.  The right to refund is not valid if the event/performance is cancelled due to force majeure, strike, illness or other events for which the organiser can not be held responsible.


V. Passing on Admission Tickets

Admission tickets are sold exclusively for private use. In particular the following are prohibited:

a) selling admission ticket(s) on Internet auction sites;

b) selling admission ticket(s) commercially;

c) passing on admission ticket(s) privately at a price higher than that given on the admission ticket;

d) Passing on or using the admission ticket(s) for the purposes of marketing, as a bonus, promotional gift, prize or part of a hospitality or travel package if not previously approved by the organisers in writing.

2. Should the admission ticket be used for the aforementioned illegal purposes, then the admission ticket becomes invalid.  In which case the organisers have the right to cancel the admission ticket and to refuse the owner of the admission ticket entry to the event without compensation.

3. Any further claims to compensation remain unaffected hereof.  The organisers retain the right to exclude persons who are in breach of the aforementioned prohibitions from purchasing admission tickets in the future.


VI. Rights to one’s own image
By purchasing an admission ticket and by entering the event/performance spaces the visitor is agreeing to allow possible images of his/her person and reproduction of his/her voice in any media coverage.


VII. Cloakroom liability
The organisers accept no liability for objects left in the cloakroom.


VIII. Final provisions
The place of jurisdiction for all claims arising from the sale of admission tickets and entry to the events/performances of the RuhrTriennale is Gelsenkirchen.  The laws governing the Federal Republic of Germany will apply exclusively.

Last updated March 3, 2008 – GTCT.